Washington Metropolitan Area Transit Authority Job

Director Product Digital Modernization

Job ID:

240243

Location:

DC/MD/VA Metro Locations

Full/Part Time:

Full-Time

Posting Open-Close

06/05/2024

-

06/30/2024

Union

NRP

Regular/Temporary:

Regular

Job Description

Deaprtment Marketing Statement

The Director, Product Modernization is responsible for planning and implementing initiatives to modernize and transform WMATA’s/ Digital Modernization’s digital environment. Working closely with the Senior Director, Strategy & Portfolio Planning, this position is responsible for leading the definition and development of the digital modernization roadmap and alignment of the roadmap across products at the portfolio level; and is responsible for developing and managing Proofs of Concept for migration to production. The Director establishes a long-term product portfolio strategy, informed by customer and business needs, to gain alignment, secure resources and overcome impediments. The Director manages a team of project managers and developers to form an “incubation/innovation cell” to trial cutting edge technologies to support WMATA’s strategic plan and the needs of Digital Modernization’s business partners. This role serves as the primary champion of innovative product management and represents the product team in planning and supporting senior stakeholders across the Digital Modernization and WMATA organization.

The ideal candidate will have a passion for innovation, a deep understanding of customer needs, strong project management skills, and the ability to work closely with executive leaders across WMATA to align product strategies with business objectives.

General Hybrid Work Statement:

This opportunity is a hybrid opportunity allowing for flexibility between virtual and in-person work subject to the Authority’s telework policy.

MINIMUM QUALIFICATIONS

Education

• Bachelor’s degree in business administration, Information Systems, or a related field.

• In lieu of a Bachelor’s degree, a High School diploma or GED and a minimum of four (4) years’ experience in project management and business administration with demonstrated experience leading a digital strategy initiative(s)/ roadmap development. Must include experience in the development of major policies/ procedures and management responsibilities. Experience must reflect diversified senior level management responsibilities over middle management technical professionals (above first-line management).

Experience

• Seven (7) years of experience in project management and business administration with demonstrated experience leading a digital strategy initiative(s)/ roadmap development. Must include experience in the development of major policies/ procedures and management responsibilities. Experience must reflect diversified senior level management responsibilities over middle management technical professionals (above first-line management).

Certification/Licensure

• N/A

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:

• In accordance with the Washington Metropolitan Area Transit Authority’s Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

Summary

The Director, Product Modernization is responsible for planning and implementing initiatives to modernize and transform WMATA’s/ Digital Modernization’s digital environment. Working closely with the Senior Director, Strategy & Portfolio Planning, this position is responsible for leading the definition and development of the digital modernization roadmap and alignment of the roadmap across products at the portfolio level; and is responsible for developing and managing Proofs of Concept for migration to production. The Director establishes a long-term product portfolio strategy, informed by customer and business needs, to gain alignment, secure resources and overcome impediments. The Director manages a team of project managers and developers to form an “incubation/innovation cell” to trial cutting edge technologies to support WMATA’s strategic plan and the needs of Digital Modernization’s business partners. This role serves as the primary champion of innovative product management and represents the product team in planning and supporting senior stakeholders across the Digital Modernization and WMATA organization.

Essential Functions

• Works with Digital Modernization’s Executive Leadership in and across the Digital Modernization organization to plan, implement, and identify Digital Modernization’s priorities and strategic opportunities for digital transformation.

• Translates Digital Modernization’s vision into strategic product roadmaps with an agile delivery approach in partnership with Tech while managing cyber, operational and/or regulatory risks.

• Develop a roadmap of strategic modernization effort / product roadmap across the Digital Modernization organization and Metro, working in close partnership with the Digital Modernization’s leadership team, evolve the inspiration, discovery, and customer experience by leveraging new platforms and tools to drive product discovery across all DM business areas.

• Implements the product roadmap incorporating technology in innovative and effective ways to ensure the product portfolio aligns with the company's overall strategy and vision.

• Define, operationalize, and advocate for products and standards of practice in close partnership with Digital Modernization subject matter teams to optimize how we deliver against the roadmap.

• Lead product modernization governance and development lifecycle including business case development progression through technical and business development maturity, and portfolio management of enterprise initiatives to delivery.

• Partner with Digital Modernization’s leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems.

• Collaborate with cross-functional teams to prioritize and guide feature development and prioritize features, improvements, and optimizations based on business impact and customer feedback.

• Plan and manage projects for Proofs of Concept and develop business case analyses and business plans for full scale project adoption and implementation.

• Stay abreast of technology trends and best practices in transportation and other technologies to identify candidates/vendors for Proof of Concept efforts.

• Develop measures of effectiveness/ measures of merit for migration of Proofs of Concept to full project implementation effort

• Provides input into procurement documentation, change management strategies and implementation plans for adoption of a Proof of Concept, as required.

• Works closely with the Digital Modernization, Culture and Engagement group on initiatives to develop a culture of innovation and experimentation.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment

• Personal interview

• Verification of education and experience (including certifications and licenses)

• Criminal Background Check (a criminal conviction is not an automatic bar to employment)

• Medical examination including a drug and alcohol screening (for safety sensitive positions)

• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.